Set-tripping and the Art of Parts Procurement

Mondays. I fucking hate Mondays. I am muttering this weekly mantra as I walk into a meeting with a problematic vendor yesterday morning. After greetings, bowing, and the compulsory 30 seconds of silence, I open with a blunt: “Your parts suck, Suzuki-san. One in every twenty are failing incoming testing. This is unacceptable.”
“But Yoshida-san, you asked for them to be made as cheaply as possible…” he offers, weakly.
It is time to unload with both barrels: “Never at the expense of quality. Never. Did we ask you to make shitty parts, or inexpensive parts? Because if the last ten years of recession has taught us anything, it is that these two qualities are not mutually exclusive. We have 50 million Chinese vendors knocking on the door, just begging to take over any work you can’t handle.”
“But Yoshida-san, any such parts could not be stamped MADE IN JAPAN,” he replies weakly. This is set-trip number one. He may still actually be under the illusion that sub-component origin makes any difference to anybody at all. Since the part he makes is at no point visible to the consumer this tactic is doubly weak. Plus, he obviously has not looked at his parts under a microscope like we have.
“You have raised another point we need to discuss, Suzuki-san. You are cold-stamping the MADE IN JAPAN on the parts after the molding process, which is causing hairline fractures in the underlying structure and possibly even resulting in part failure. This stamping, which we silently allowed but never gave initial approval for, must stop immediately.” It is Monday and I am tired of educating these spoiled sons of rich industrialists that have never truly been weaned from the bubble days of decades ago. I find that the local mom and pop operations, lean and hungry from scrounging for any jobs for years on end in a demanding marketplace, often work out better in the long run.
“Just who do you think you are? You just happen to be handling this account on a temporary basis! I’m not used to working with people like you, I work with top procurement officers at Sony, Matsushita, Canon…” Thus begins set-trip number two, and I’m in no mood. The “people like you” remark is a thinly-veiled insult. He’s calling me a dirty foreigner, the cultural equivalent of landing on Go To Jail in today’s business world. His sales partner, silent until now, immediately switches into damage control mode with deep bowing and apologies, trying to over-volume his boss, who’s still verbally recounting Major Corporations and Deals of Days Past. I am still in a kind of shock from the racial slap-in-the-face and find it hard to stay in the room. It is Monday, and I am within swinging distance of somebody I truly despise, close enough to smell his halitosis and watch beads of frothy spittle erupt from his lips as the bout of verbal diarrhea sputters to a violent, yet inevitable end.
If I were in a different type of organization, this is around where I would demand a finger. But this is mere fantasy. Instead, I walk out and go to Procurement, and ask the manager in charge of the account to go down and negotiate.
Later, the manager reports he was surprised to find the vendor agreeable to all of our requests. He asks what happened in the meeting before he went down, as Suzuki-san was atypically silent and his underling took control of the whole meeting. I explain what happened, including the gaijin insult. “Well,” he replies without missing a beat, “maybe you should try that more often. Sure makes my job easier!” He winks and punches me on the arm. Bastard.
I fucking hate Mondays.

Korea Blocks Blog Access

Hot from the inbox:

Fellow blogger,
I am sending this message to the bloggers on my blogroll (and a few other folks) in the hopes that some of you will print this, or at least find it interesting enough for comment. I’m not usually the type to distribute such messages, but I felt this was important enough to risk disturbing you.
As some of you may already know, a wing of the South Korean government, the Ministry of Information and Culture (MIC), is currently clamping down on a variety of blogging service providers and other websites. The government is attempting to control access to video of the recent Kim Sun-il beheading, ostensibly because the video will have a destabilizing influence. (I haven’t seen the video.)
Many Western expat bloggers in Korea are in an uproar; others, myself included, are largely unsurprised: South Korea has not come far out of the shadow of its military dictatorship past. My own response to this censorship is not so much anger as amusement, because the situation represents an intellectual challenge as well as a chance to fight for freedom of expression. Perhaps even to fight for freedom, period.
South Korea is a rapidly evolving country, but in many ways it remains the Hermit Kingdom. Like a turtle retreating into its shell, the people are on occasion unable to deal with the harsh realities of the world around them. This country is, for example, in massive denial about the atrocities perpetrated in North Korea, and, as with many Americans, is in denial about the realities of Islamic terrorism, whose roots extend chronologically backward far beyond the lifetime of the Bush Administration. This cultural tendency toward denial (and overreaction) at least partially explains the Korean government’s move to censor so many sites.
The fact that the current administration, led by President Noh Mu-hyon, is supposedly “liberal”-leaning makes this censorship more ironic. It also fuels propagandistic conservative arguments that liberals are, at heart, closet totalitarians. I find this to be a specious caricature of the liberal position (I consider myself neither liberal nor conservative), but to the extent that Koreans are concerned about what image they project to the world, it is legitimate for them to worry over whether they are currently playing into stereotype: South Korea is going to be associated with other violators of human rights, such as China.
Of the many hypocrisies associated with the decision to censor, the central one is that no strong governmental measures were taken to suppress the distribution of the previous beheading videos (Nick Berg et al.). This, too, fuels the suspicion that Koreans are selfish or, to use their own proverbial image, “a frog in a well”– radically blinkered in perspective, collectively unable to empathize with the sufferings of non-Koreans, but overly sensitive to their own suffering.
I am writing this letter not primarily to criticize all Koreans (I’m ethnically half-Korean, and an American citizen), nor to express a generalized condemnation of Korean culture. As is true anywhere else, this culture has its merits and demerits, and overall, I’m enjoying my time here. No, my purpose is more specific: to cause the South Korean government as much embarrassment as possible, and perhaps to motivate Korean citizens to engage in some much-needed introspection.
To this end, I need the blogosphere’s help, and this letter needs wide distribution (you may receive other letters from different bloggers, so be prepared!). I hope you’ll see fit to publish this letter on your site, and/or to distribute it to concerned parties: censorship in a supposedly democratic society simply cannot stand. The best and quickest way to persuade the South Korean government to back down from its current position is to make it lose face in the eyes of the world. This can only happen through a determined (and civilized!) campaign to expose the government’s hypocrisy and to cause Korean citizens to rethink their own narrow-mindedness.
We can debate all we want about “root causes” with regard to Islamic terrorism, Muslim rage, and all the rest, but for me, it’s much more constructive to proceed empirically and with an eye to the future. Like it or not, what we see today is that Korea is inextricably linked with Iraq issues, and with issues of Islamic fundamentalism. Koreans, however, may need some persuading that this is in fact the case– that we all need to stand together as allies against a common enemy.
If you are interested in giving the South Korean Ministry of Information and Culture a piece of your mind (or if you’re a reporter who would like to contact them for further information), please email the MIC at:
Thank you,
Kevin Kim
(Blogspot is currently blocked in Korea, along with other providers; please go to and type my URL into the search window to view my blog.)
PS: To send me an email, please type “hairy chasms” in the subject line to avoid being trashed by my custom-made spam filter.
PPS: Much better blogs than mine have been covering this issue, offering news updates and heartfelt commentary. To start you off, visit:
Here as well, Unipeak is the way to go if you’re in Korea and unable to view the above blogs. People in the States should, in theory, have no problems accessing these sites, which all continue to be updated.
PPPS: This email is being cc’ed to the South Korean Ministry of Information and Culture. Please note that other bloggers are writing about the Korean government’s creation of a task force that will presumably fight internet terror. I and others have an idea that this task force will serve a different purpose. If this is what South Korea’s new “aligning with the PRC” is all about, then there’s reason to worry for the future.
PPPS: This email is being cc’ed to the South Korean Ministry of Information and Culture. Please note that other bloggers are writing about the Korean government’s creation of a task force that will presumably fight internet terror. I and others have an idea that this task force will serve a different purpose. If this is what South Korea’s new “aligning with the PRC” is all about, then there’s reason to worry for the future.

Note: I’ll be happy to post letters for any other bloggers who ask, or help out in any other way possible. Drop me a line in the comments or at:
I am an avid reader of many Korea-based blogs and wrote a post about it with many excellent links here:
Fight the power, brothas!